Jake Rentz

Operations Advisor - Vendor Management @Cigna Healthcare

SC, US

Lead resolution of complex, revenue-impacting escalations by applying policy interpretation, operational judgment, and cross-functional coordination. Own operational initiatives to streamline workflows and reduce reactive issue management, improving SLA adherence and stakeholder satisfaction. Partner cross-functionally with internal business, finance, and compliance teams to align processes and ensure policy compliance. Analyze recurring issue trends to recommend and implement process improvements that reduce escalation volume. Draft and communicate clear partner-facing updates and internal documentation to ensure transparency and alignment. Serve as an escalation point of contact for enterprise-level stakeholders, de-escalating disputes and ensuring timely resolution.

Wilbur O. and Ann Powers College of Business at Clemson University

Graphic Communications, Minor in Packaging Science