Jake M.
Enterprise Customer Success Manager, Onboarding and Training Lead @Zencity
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WORK HISTORY
Enterprise Customer Success Manager, Onboarding and Training Lead @Zencity
Zencity is a community engagement and analytics platform that helps local governments make data-driven decisions by gathering and analyzing resident feedback from surveys, social media, and other channels. I lead onboarding and training for Zencity’s enterprise clients, driving adoption, retention, and measurable outcomes through strategic enablement.
EDUCATION
St. Gregorys University
Biomedical Sciences, General
University of Central Oklahoma
Bachelor’s Degree, Finance
SKILLS
ABOUT JAKE M.
Hi there!My name is Jake, and over the past 12 years, I’ve worked in client-facing roles where my greatest strength—curiosity—has helped me listen, learn, and connect people with the right solutions at the right time.I currently lead Enterprise Onboarding, Training, and Enablement at Zencity, where I get to work alongside local governments and Communications teams. I especially enjoy consulting on strategic communications and helping cities, counties, and law enforcement agencies turn data into storytelling and actionable insight.Before GovTech, I had the privilege of serving as Digital Communications Manager for Cara Spencer’s first mayoral campaign, helping introduce her to voters and shape the public narrative around her leadership vision for St. Louis.My career started in the trenches at Enterprise Rent-A-Car, where I worked my way up to Branch Manager. That experience taught me how to lead teams, stay calm under pressure, and (sometimes unexpectedly) become a coach—whether in business or cage-side at an MMA fight. But that’s a story for another time.I love to listen, I love to learn, and I love to deliver.Outside of work, you’ll find me on a family hike, biking through Plano park trails, or watching OU football and Thunder basketball.Specialities:Customer Success Management • Enterprise SaaS • Strategic Onboarding • AI Tech • Enablement • Cross-Functional Collaboration • GovTech • Stakeholder Management • Account Growth • Retention Strategy • Platform Adoption • Product Training
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