Jake Long
Sr. Technical Account Manager at SHI International Corp.
- Role
- Sr Technical Account Manager at SHI International Corp.
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jake Long
Attentive technology consultant with 6 years of experience effectively helping businesses achieve their technology goals. Known for a proactive approach in solving customer problems and developing novel solutions to facilitate IT transformation.From Springfield, IL; based in Austin.
Experience
Sr Technical Account Manager
Feb 2022 — Present · Austin, TX, US
Responsible for the experience of AWS technical support and managed service customers by serving as an escalation point for support tickets, providing best practice guidance, and implementing process improvements and new features.• Enhanced business reviews with automated tools for data-driven insights and actionable recommendations. • Gathered, organized, and presented evidence for SHI’s successful AWS MSP audit.• Managed agreements for 15 customers billing over $35 million in AWS revenue and in MSP-specific revenue for SHI in 2023- H1 2025 Scorecard leader for the Customer Success organization- 100% customer retention in 2025.
Education
University of Illinois Springfield
Bachelor of Business Administration - BBA, Minor in Finance, Minor in Accounting
2014 — 2018
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