Jake Mayorga

About Jake Mayorga

As a strategic business analyst with over 10 years of experience, I excel at quickly internalizing complex concepts and replicating systems to drive operational efficiency and growth. My ability to think critically and strategically has allowed me to lead cross-functional teams, optimize business processes, and deliver results that matter.At Adobe, I led high-performing customer support teams, driving SLA performance 800bps above industry standards and reducing resolution times by nearly 50%. I achieved this while mentoring managers and team leads, fostering innovation, and helping teams scale effectively during a time of major transition. I take pride in helping teams not only hit performance goals but understand the purpose behind their work, so they can see the impact of their efforts on the broader business.In previous roles at LifeVantage, TD Ameritrade, and Lands\' End, I used my deep understanding of business models to identify opportunities for process improvement. Whether it was optimizing staffing models with custom algorithms, forecasting revenue with strategic accuracy, or leading successful marketing campaigns, I consistently helped teams achieve measurable improvements.I\'m known for my ability to grasp complex business challenges quickly and use data to craft solutions that are both scalable and impactful. I’m driven by the belief that the right insights, combined with strategic thinking and operational rigor, can empower teams to exceed expectations.I’m passionate about using data to solve complex business problems, creating systems that scale with growth, and collaborating with teams to achieve high-impact results.

Experience

1. Staff Project Manager

   Tesla

   Jun 2025 — Present · Draper, UT, US

   Lead the Business Process team of project managers, providing mentorship, strategic direction, and alignment across critical support initiatives.Drive enterprise-level programs that enhance customer support operations through system improvements, workflow design, and process automation.Serve as a key liaison between Support, Engineering, Product, and Data teams to prioritize initiatives and deliver measurable impact.Oversee project intake, planning, execution, and delivery using Agile methodologies and Tesla’s high-velocity innovation framework.Build performance dashboards and reporting tools to increase visibility into operational metrics and empower better decision-making.Standardize business processes across global support functions, ensuring consistency, quality, and scalability.Influence tooling strategies by advocating for frontline agent needs and identifying opportunities for systems and product enhancements.

Education

• Brigham Young University

  Master of Business Administration (MBA), Marketing

  2012 — 2014

• Brigham Young University

  BS, Management Emphasis in Strategy

  2005 — 2009

Skills

• Crm
• Services Marketing
• Web Analytics
• Team Leadership
• Leadership
• Project Management
• Management
• Data Analysis
• Segmentation
• Microsoft Excel
• Social Media
• Analytics
• Financial Modeling
• Business Strategy
• Salesforce.com
• Spss
• Sql
• Process Improvement
• Marketing
• Business Development
• Statistical Modeling
• Vba
• Microsoft Office
• Sales
• Online Advertising
• Public Speaking
• Product Marketing
• Social Media Marketing
• Marketing Management
• Market Analysis
• Cross-Functional Team Leadership
• Marketing Strategy
• Competitive Analysis
• Market Research
• Strategic Planning
• Training
• Analysis
• Product Management
• Strategy
• Marketing Research