Jake Lines
Customer Relations Manager @Caring Homes Group
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WORK HISTORY
Customer Relations Manager @Caring Homes Group
EDUCATION
The Arthur terry school
GCSES
Bournville
BTEC Level 3 Extended Diploma
University of Gloucestershire
Sports development and coaching
SKILLS
ABOUT JAKE LINES
As a Customer Relations Manager at Caring Homes Group, I lead the generation of new business relationships and referrals, increasing the local community database and the occupancy rate of our care homes. I also manage the enquiry process, delivering first-class customer service and ensuring a smooth transition for prospective residents and their families. With a BSc degree in Sports Development and Coaching from the University of Gloucestershire, I have a strong background in relationship building, communication, and teamwork. I have applied these skills to my previous roles as a Multi Site Customer Relations Advisor and a Customer Relationship Advisor at Caring Homes Group, as well as a Nordic Recruitment Consultant at ITR Partners. My goal is to contribute to the quality of life and well-being of our residents and their loved ones, by providing them with the best care and support possible.
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