Jake Friedman

About Jake Friedman

Service-oriented Senior Operations Manager experienced in launching multiple titles. Large focus on collaboration and maintaining operational excellence through exceptional organization & communication.

Experience

1. Senior Operations Manager

   Gearbox Entertainment

   Nov 2022 — Present · Frisco, TX, US

   Mentor & lead a team of seven producers across the production team to better achieve their career goals and find success in their roles.• Build relationships across the studio to promote visibility of the department & collaboration across other teams.• Create & maintain production documentation that outlines sets of processes for the department to follow.• Recognize opportunities for process improvement, creating actionable plans, getting buy in, and detailing out next steps to achieve successful change management.• Help be a representative for the department at various events and conferences to investigate new business opportunities and partnerships• Assist in setting department strategic vision & goals alongside the director and product team.

Education

• California State University, Fullerton

  Bachelor's degree, Communication, General

  2015 — 2016

Skills

• Time Management
• Public Speaking
• Customer Service
• Market Research
• Microsoft Office
• Training
• Logistics
• Advertising
• English
• Critical Thinking
• Fundraising
• Writing
• Social Media Marketing
• Research
• Operations Management
• Coaching
• Video Games
• Budgets
• Event Management
• Management
• Troubleshooting
• Microsoft Word
• Team Leadership
• Project Management
• Windows
• Marketing
• Leadership Development
• Marketing Communications
• Facebook
• Data Analysis