Jake Lewis

Information Technology Manager @Texas A&m Hotel And Conference Center

College Station, TX, US

Provided 24/7/365 IT/AV support for 150+ employees, all guests/visitors filling the property\'s 250 rooms, 3 restaurants and Sq. Ft conference center while staying compliant with all Pyramid Global and Texas A&M University regulations.Projects:• Found a new Housekeeping platform that provided efficiency and analytics which resulted in $25k/qtr payroll savings• Implemented mobile Check-in system which reduces guest wait time and front desk labor, saving $60K/yr. • Spearheaded new To Go ordering platform that provided extreme relief to Food and Beverage Staff• Provided personalized in-room TV solution with the ability to cast your favorite streaming apps from any device• Created Gameday watch party experience with 16 all-day viewing locations, bringing in an average of $115K F&B RevenueResponsibilities: • Conduct a quarterly IT audit to maintain PCI and security standards• Minimize risk and maintain a patching schedule that resulted in a company-low vulnerability status• Maintain network integrity and server maintenance for on-prem (physical and Virtual machines) and hosted servers• Educate Hotel users on systems and their capabilities to maximize efficiency and usabilitySystems:• PMS (Maestro) • POS (InfoGenesis) • GDS (Synxis & Passkey)• HSKP (Purple Cloud) • HISA (Allbridge) • PBX (Mitel IP Business)• TV’s (World Cinema) • Energy Management(Honeywell) • Key Locks (Salto)• Windows Server2019, 2016, 2012R2 • Windows 10 & 11 • VMware ESXI & VSphere

Texas A&M University

Technology management