Jake Fogle

Housekeeping Training Manager @Evermore Orlando Resort

Orlando, FL, US

Oversee training and quality operations for a combined housekeeping workforce of 120+, including 60+ in-house staff and 60+ third-party associates.• Designed and launched structured training programs to uphold Evermore standards, improve efficiency, and maintain exceptional cleanliness resort-wide.• Standardized onboarding using comprehensive manuals, checklists, and orientation materials for both in-house and agency employees.• Track training completion, certifications, and operational readiness using audit systems and performance data.• Conduct ongoing room and public space inspections, identifying quality gaps and coordinating corrective action with supervisors and agency leads.• Provide hands-on coaching to reinforce accountability, service culture, and performance expectations across all teams.• Led all housekeeping-related efforts during resort pre-opening, including operational setup, logistics coordination, inventory prep, and room readiness.• Serve as the primary contact for high-level housekeeping complaints, delivering timely resolutions and strong service recovery.• Collaborate closely with Front Office, Engineering, and HR to streamline communication and enhance cross-departmental workflows.• Spearheaded Evermore’s sustainability partnership with Clean the World, implementing a hygiene recycling initiative aligned with corporate goals.• Active member of Evermore’s Safety Committee, contributing to audits, safety training, and risk mitigation planning across the department.

Brigham Young University

Bachelor of Science (BS), Recreation Management

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