Jake Dufinetz

About Jake Dufinetz

I joined EY in 2020 in the Technology Consulting practice. I specialize in managing and…

Experience

1. Technology Consultant - Senior

   EY

   Aug 2022 — Present

   COVID-19 Vaccine Manager Solution\\\\n• Facilitated the implementation of a COVID-19 vaccine registration tool in Qualtrics for residents across different public health institutions to allocate appointments based on criteria assessments pertaining to risk mitigation factors\\\\n• Configured an end-to-end vaccine management solution for health professionals to administer COVID-19 vaccines to community members\\\\n• Established real-time resident experience analytics and dashboards in Qualtrics for monitoring and decision making\\\\n\\\\nCOVID-19 Vaccine Attestation and Self-Testing Solution\\\\n• Created a vaccine attestation tool for clients to intake and process their employees’ mandatory COVID-19 vaccine documents\\\\n• Designed and built a ServiceNow integration for a client to track vaccine attestations among corporate office guests\\\\n• Implemented an OCR extension in Qualtrics to automatically verify vaccine documents as users upload them\\\\n• Built an approval workflow using Qualtrics for management to review vaccine document authenticity\\\\n\\\\nCustomer Experience Survey\\\\n• Supported the review of client’s annual customer experience survey to identify areas for growth and improvement\\\\n• Designed and configured a Salesforce integration to extract customer contacts for survey distribution\\\\n• Crafted key word topic tagging formulas to capture Text iQ analytics in Qualtrics\\\\n• Gathered requirements for survey and email translations in 10 different languages\\\\n\\\\nEmployee Experience Sensing Solution\\\\n• Implemented a manufacturing plant employee sensing survey program to identify team member concerns and reduce attrition\\\\n• Gathered requirements from client stakeholders across 11 different facilities to design standardized and localized survey questions\\\\n• Composed role-based dashboards for client stakeholders to report and action on a live feed of sensing results\\\\n• Managed a Workday integration created to ensure Qualtrics stores real-time employee profile data\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Skills

• Customer Service
• Microsoft Office
• Microsoft Word
• Management
• Leadership
• Finance
• Social Media Marketing
• Strategic Planning
• Public Speaking
• Time Management