Jake Wasik
- Role
- Senior Customer Success Manager at Hivebrite
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Jake Wasik
Dynamic client success professional with a track record of success in the SaaS space…
Experience
Senior Customer Success Manager
Oct 2022 — Present
Working with Hivebrite customers to ensure that they are successful with and delighted by our state-of-the-art Community Management SaaS Platform. •Nurture strong relationships with customers and work closely with the management team to build strategy and execute on it to effectively meet company goals. • Drive and own the renewal and up-sell of customer contracts. • Forecast and track key account opportunities, user engagement, financials, and report these metrics to management to enable goal-tracking. • Work with customers to ensure successful community on-boarding and full product adoption. • Make evidence-based and data-driven decisions to proactively address churn risk. • Analyze churn data to develop effective retention strategies. • Serve as the primary point of contact for customers and handle escalations. • Be the voice of the customer and liaise with internal teams to ensure customer feedback is effectively addressed. • Conduct Quarterly Business Reviews with clients.
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