Jake Solomon
Customer Support Manager
- Role
- Customer Support Manager at AcuityMD
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Jake Solomon
Experienced customer support manager with a demonstrated history of working in the tech/sports industry. Skilled in: Relationship Management, SLA Compliance, Help Desk Implementation, FAQ maintenance/creation, and Contract Renewals. Strong operations professional with a Bachelor of Arts (B.A.) focused in Sport Management/Business from The University of Akron.
Experience
Customer Support Manager
Jan 2023 — Present
Work directly with customers to understand and resolve questions with the platform* Own AcuityMD\'s in-app chat support and email support process* Run live support sessions to help users troubleshoot* Build scalable support and training content to make customers more self-sufficient* Aggregate and triage customer feedback to various internal teams (Product, Engineering, Customer Success)* Build reports on customer support metrics
Education
The University of Akron
Bachelor of Arts (B.A.), Sport Management/Business
2007 — 2011
Skills
- Customer Relations
- Microsoft Excel
- Powerpoint
- Social Media
- Sports Marketing
- Acting
- Humor Writing
- Customer Service
- Comedy
- Stand-Up Comedy
- Leading Positive Change
- Microsoft Office
- Hosting Events
- Public Speaking
- Research
- Social Networking
- Social Media Marketing
- Event Management
- Creative Writing
- Film
- Retail Banking
- Performance Motivation
- Sports
- Sports Management
- Retail Sales
- Account Management
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