Jake Silvester

Senior Solutions Consultant @EcoOnline

Responsibilities: Customer Engagement: I Engage with potential customers to understand their business needs and identify suitable solutions from our portfolio.Discovery: I Conduct deep level discovery workshops to gather customer requirements, outcomes and support a value led sales process. Demonstrating discovery mapping & PoCTailored Demonstrations: I Deliver highly engaging, tailored demonstrations and presentations, centered on customer value and outcomes, showcasing the capabilities and benefits of EcoOnline’s suit of tools presented as one solution. Based on Value-Based-Selling, My presentations help ensure that workers go home safe everyday, and business owners feel the tangible as well as intangible value.Bid Team Support: I Assist the bid team in responding to PQQs, RFPs and RFIs with relevant solution information. I support with bids though the entire process, including relevant demos & handovers.Cross-Functional Collaboration: Work closely with the sales, customer success, marketing, and product teams to ensure a seamless customer experience, effective deal closures, pipeline generation and solution insights.Market Knowledge: I Maintain up-to-date knowledge of industry trends and competitive landscape to effectively position our solutions.Video Content Skills: I Design, create and refine video content used in our demo automation platform.Professional Skills Exemplar: I drive my own professional development on the ‘science of solutions consulting’, engaging in events, podcasts, subscriptions, supporting a culture of best practice and continuous improvement.Independent expert: I engage & support account execs on the largest and most complex deals and customer accounts.