Jake Rogers
IT Operations Manager
- Role
- Information Technology Operations Manager at Horizon Health Services
- Location
- Batavia, NY, US
- LinkedIn followers
- 500 followers
About Jake Rogers
IT Operations Manager with Horizon Health Services. Studied cyber security and computer science at St. Bonaventure University.
Experience
Information Technology Operations Manager
Apr 2023 — Present · Buffalo, NY, US
Oversee all IT Operations including Help Desk (Levels NOC & SOC functions, patching management,and account lifecycle administration for internal and external accounts.• Oversee daily operations across access control systems (badge/physical security), VoIP solutions, andLevel I/II EHR application & MDM Support, and hardware/software systems.• Manage workforce planning, scheduling, on call rotations, maintenance windows, and operationalreadiness; serve as direct report to the CIO.• Lead projects and technology deployments with a strong focus on system integration with end users.• Maintain vendor relationships. Analyze performance dashboards and generate SLA/KPI reports to drivecontinuous improvement and service quality.• Play a key role in leadership discussions involving budget planning and the formulation of the long-termtechnology roadmap.
Education
Batavia High School
High School, High school
2014 — 2017
St. Bonaventure University
Cyber Security - BS, Cyber security
2017 — 2021
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