Jake Nesci
Leader at Apple
- Role
- Lead Genius at Apple
- Location
- Albany, NY, US
- LinkedIn followers
- 500 followers
About Jake Nesci
As a Leader at Apple, I have the privilege of guiding a dynamic team of Geniuses and Creatives in delivering exceptional customer experiences through support, empathy, and innovation. My role centers around leading with purpose, coaching for growth, and ensuring that every interaction reflects Apple’s commitment to enriching lives. Whether resolving complex hardware issues or supporting technical learning journeys, I lead with a human connection at the core—ensuring both customers and team members feel heard, supported, and empowered. With a background in customer relations and team leadership, I’m passionate about building inclusive spaces where people thrive, tech makes life easier, and every moment matters.
Experience
Lead Genius
Jan 2025 — Present · Albany, NY, US
Education
State University of New York College at Oswego
Bachelor's degree
2016 — 2018
Herkimer County Community College
Associate's degree
2014 — 2016
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