Jake McDevitt

About Jake McDevitt

With over five years of work experience, I am a client manager dedicated to providing excellent service standards and maintaining high customer satisfaction. My mission is to assist business development managers and account teams by performing administrative and client support duties associated with maintaining client accounts. My field of expertise is customer relationship management, and I work for LexisNexis, a leading global provider of legal, regulatory, and business information and analytics. In my current role, I provide product and services information, and resolve any emerging problems clients might face with accuracy and efficiency. I also conduct regular business reviews to monitor client satisfaction, identify opportunities for improvement, and generate repeat business. Some of the skills I use in this role are client services management, customer relationship management (CRM), and business reviews. I enjoy working with a diverse and talented team of professionals, and I am always eager to learn new things and grow as a client manager.

Experience

1. Senior Account Executive

   WM

   Mar 2024 — Present · Philadelphia, PA, US

   Responsible for growing and maintaining value in assigned accounts; preventing customerloses and growing billable value by selling new services in designated territory- Act as the primary point of contact for assigned clients, responding to service issues, suchas billing or service concerns promptly- Lead contract negotiations, including pricing and terms- Regularly engaged with clients to understand their business needs and ensured our servicesaligned with their expectations- Build and maintain an active pipeline of prospects, exceeding sales quotas organized via SalesForce- Hold annual, quarterly and proactive reviews for customer for each of my clients in hopes toimprove process and maximize revenue

Skills

• Event Management
• Time Management
• Management
• Public Relations
• Marketing
• Powerpoint
• Microsoft Excel
• Research
• Sports Management
• Public Speaking
• Microsoft Word
• Sports
• Leadership
• Social Media
• Microsoft Office
• Sales