Jake Manger

WORK HISTORY

ABOUT JAKE MANGER

I started my working career in the casino industry where I started as a electronic gaming host, this entailed minor tech help and all round customer service, including serving drinks and food.In a years time I was promoted to electronic gaming technician, this mainly focused on making sure the 150 machines we had in the casino was working at tip top shape, I was in the role for 2yrs before I decided to make a move, but in this role I dealt with ordering parts, conversing with suppliers about pricing and parts, a monthly stock of the contents and going to and from the sister casino in Northampton. Early in 2018 I decided I needed to make a change in my career path which took me to being a customer service agent which consisted on inbound calls, ordering parts and minor account management, I was quick to be promoted within RMS to a senior customer service agent, this took just six months and is currently where I am to date, I have had a very big influence over training and have moulded the current training to where it is today, this included many manuals and a overall restricted of how the training is completed, I also deal with man management of the team I’m in to help reach targets and provide overall support at making sure they are happy, I deal with taking escalations from unhappy customers and turning them into happy customers, this is my current position at which I am working and have been excelling in