Jake Lashford
Advisor @Shared Advisory
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WORK HISTORY
Advisor @Shared Advisory
SKILLS
ABOUT JAKE LASHFORD
A forward-thinking executive thought leader and trusted advisor, specialising in operational excellence, AI-driven innovation and purpose-led transformation. Known for shaping strategic visions that align technology, people and performance to deliver sustainable impact and meaningful organisational change.Innovative enablement strategies include ‘End to End\' Customer aligned organisational design, centralised forecasting and planning, active operational management practices, business process re-engineering, workforce management/image & workflow system design capabilities, Generative and Conversational Artificial Intelligence, system automation/Robotic Process Automation/Process orchestration, digital strategy, and advanced customer experience management intelligence to create high value and sustainable business improvement.\'Hands On\' nature with a passion for making things better tomorrow than they are today whilst maintaining overall programme direction, responsibility, control, and stakeholder engagement at all levels both internally and client facing to drive tangible improvements and accountability of benefits supported by a leading operational excellence maturity framework.Key areas of improvement expertise include: business strategy, optimal organisational design, LEAN business re-engineering, process & task mining, genAI, automation, robotics, business planning, quality frameworks, risk mitigation, productivity, efficiency, skills utilisation, shrinkage management and removing waste through the identification, elimination and ongoing management of Cost of Poor Quality and failure demand created within Front, Back office, Field based and Professional services operations both onshore and offshore.A commercially driven Practitioner of LEAN Six Sigma and Systems Thinking with 34 years’ experience in Manufacturing Engineering, Financial Services, Banking, Central & Local Government, and Customer Management sectors with a passion for the creation and ongoing sustainability of a customer centric, continuous improvement, risk adverse culture within highly regulated business operations.
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