Jake K.

About Jake K.

Hello, I’m Jake Kann, an accomplished professional with experience producing quality…

Experience

1. Operations Manager

   Ack Eats

   Oct 2021 — Present · Nantucket, MA, US

   In my current role, I spearhead operations across a thriving organization, leading a high-performing team of ~10-30, delegating tasks, and prioritizing activities to ensure outstanding customer satisfaction and maximized revenues. I collaborate with Delivery.com Operations and Dispatch teams, forecasting order volume and confirming adequate staffing levels to ensure cost-effective resource management and profitable operations. I also liaise across internal teams and with third parties, building systems, optimizing processes, and strategizing initiatives to resolve issues and drive increased efficiency and productivity across teams. Some of my additional duties and key achievements include: I launched a driver bonus program to reward consistent and dependable drivers, leading program management to boost employee morale and motivate my team to drive during peak times to ensure adequate resource availability. Managed recruiting, hiring, and onboarding activities for new associates, as well as tracking first orders to ensure process and performance expectations were met; identified +30 new, talented associates and established best practices for hiring new team members. Guide staff development and performance improvement across the team, completing performance reviews for +30 associates, as well as providing coaching and informative feedback. I oversee human resources issues for personnel including researching information to resolve customer issues, offering solutions to ensure customer satisfaction, and communicating with the overseas dispatch team to resolve internal issues. I drive new business development, attend marketing and networking events, onboard new clients, cultivate positive relationships with new customers, install hardware and oversee system set up, and train 15 new clients on organizational processes. Strategized social media marketing initiatives, creating and posting engaging content to attract clients and increase revenues.

Education

• National Louis University

  Master of Education - MEd

  2017 — 2019

• East China Normal University

  Study Abroad Semester

  2015 — 2015

• North Shore Country Day School

  High School/Secondary Diplomas and Certificates

  2008 — 2012

• Denison University

  Bachelor of Arts (B.A.)

  2012 — 2016