Jake Isaacs
Director of Technical Services at Henny Penny in Eaton, OH
- Role
- Director of Technical Services at Henny Penny
- Location
- Franklin, OH, US
- LinkedIn followers
- 500 followers
Experience
Director of Technical Services
Sep 2023 — Present · Eaton, OH, US
Responsible for global service activities (i.e. Contact Center, escalated service issues).Responsible for global distributor development and performance. Responsible for ensuring our current and future digital platforms are capable of being used globally and are scalable. Develop and implement service revenue offerings to expand our customer base and grow our after-sales revenue.Lead our people and leverage our systems to continually improve our after-sales support for our global customers.Leading ad-hoc teams within services to resolve customer issues and drive process and product improvements.
Education
Preble Shawnee High School
High School, General Studies
1999 — 2002
Miami University
Bachelor of Science, Business Management
2002 — 2006
Skills
- Purchasing
- Process Improvement
- Management
- Carbon Steel
- Sheet Metal
- Manufacturing
- Quality Assurance
- Human Resources
- Operations Management
- Customer Service
- Supply Chain Management
- Process Scheduler
- Metal
- Microsoft Excel
- Inventory Management
- Invoicing
- Personnel Management
- Leadership
- Contract Management
- Continuous Improvement
- Cold Calling
- Pricing
- Microsoft Office
- Sales
- Training
- Logistics
- Customer Satisfaction
- New Business Development
- Project Coordination
- Accounting
- Hiring
- Quality Auditing
- Stamping
- Quality System
- Steel Making
- Lean Manufacturing
- Steel
- Root Cause Analysis
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