Jake Godi

About Jake Godi

Highly organized and collaborative Infrastructure Operations Leader with a demonstrated history of successes in the fast paced IT Infrastructure industry. Skilled in Database Administration, Windows Server Administration, Troubleshooting, Hardware Support, Technical Support, E-Discovery, and Document Management Systems. Strong information technology professional with a Bachelor of Science in Computer Science from Sul Ross State University. Committed to upholding values of Integrity and Respect.

Experience

1. Manager Lead Engineer i, Systems & Infrastructure Administration

   KPMG US

   Jun 2021 — Present · Dallas, TX, US

   Technical coaching & feedback, Operations lead role in 24/7 operational environment.Tier 3 Team Lead – Root Cause Analysis, identify Process Automation opportunities, coaching/mentoring Tier 2 team members, Liaison with Problem Management/Incident Management teamsWindows Server Admin Group Team Lead – Mentor and Transitional Coach SME for all new hires, Orientation to the team standard processes, Training on work procedures and documentation.Resolve complex enterprise system hardware and software problems; collaborate with peer teams and vendors to coordinate solutions.Change Advisory Board Member

Education

• Tarrant County College

  Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities

  1997 — 1999

• Tarrant County College

  Certificate of Completion, Cisco Support

  2006 — 2007

• Sul Ross State University

  Bachelor of Applied Science (BASc), Computer Science

  2000 — 2002

Skills

• Kcura Relativity
• Enterprise Software
• Hardware Support
• Blackberry Enterprise Server
• Network Administration
• Autonomy Idol
• Troubleshooting
• Servers
• Autonomy Imanage
• Technical Support
• Database Administration
• Networking
• Microsoft Exchange
• Active Directory
• Microsoft Sql Server
• Windows Server
• Hardware
• Databases
• Document Management