Jake Edmark
VP, Global Customer Care
- Role
- Vice President of Global Customer Care at JAGGAER
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Jake Edmark
Customer-first SaaS operations leader with 15+ years of experience building and scaling global Customer Success and Support teams across multiple industries and growth stages. Proven track record of designing and implementing foundational CS structures, optimizing case handling processes, and driving measurable improvements through data analysis and strategic process improvements.Specialized in offshore resourcing strategies, manager development, and leading large remote teams. Deep understanding of SaaS Customer Success principles, organizational design, and operational excellence—always focused on delivering a world-class customer experience while enabling internal team growth and efficiency.
Experience
Vice President of Global Customer Care
Aug 2024 — Present
Education
Cardinal Stritch University
Bachelor of Applied Science (B.A.Sc.), Management Information Systems, General
2012 — 2015
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