Jake C.

Operations Manager @East Design House

Toronto, ON, CA

Prospected new client inquiries, and qualified new projects and clients• Oversaw the precise invoicing process for all clients, meticulously tracked project spending,and crafted comprehensive budgets, optimizing the customer experience.• Managed the procurement and timely delivery of materials for over 40 projects, ensuringclient satisfaction and adherence to budgets.• Cultivated and nurtured strong relationships with vendors and suppliers, promotingcollaborative teamwork.• Spearheaded the onboarding process for new staff, delivering thorough training onstandard operating procedures and software, enhancing team capabilities and thecustomer journey.• Prospected new client inquiries, and qualified new projects and clients• Implemented a robust time-tracking system for employee hours and billables, facilitatingaccurate client billing.• Fostered a positive relationship with service providers, maintaining an environmentconducive to teamwork.• Coordinated and supervised project deliveries and installations, ensuring seamlesscustomer experiences.• Provided effective oversight of contractors and sub-trades on project sites, guaranteeingthe highest standards of workmanship.

University of Toronto

Specialist Hon.s B.A