Jake Brooks

About Jake Brooks

Senior cyber and operations leader with 10+ years of experience driving global escalations, strengthening enterprise resilience, and leading teams through complex, high-pressure environments. I focus on clear decision-making, disciplined execution, and building systems that work when things go wrong.At Tanium, I lead global escalations across mission-critical environments, partnering with engineering, product, and executive leadership to resolve service-impacting issues and drive long-term improvements. My approach is simple: establish calm, restore stability, and leave systems stronger than I found them.In parallel with my civilian career, I serve as a Navy Reserve Officer. That experience informs how I operate, not as a credential, but through habits of preparation, responsibility, and quiet professionalism built over years of service.Across cybersecurity, operations, and leadership roles, I’ve learned that strong organizations are built by people who take ownership, communicate clearly, and remain steady under pressure. My mission is to build those kinds of teams and help people perform at their best, in the enterprise, the mission, and the home.

Experience

1. Sr Manager, Global Escalations

   Tanium

   Jan 2025 — Present

   Lead global escalations across mission-critical enterprise environments, directing cross-functional response efforts and driving long-term improvements in operational resilience, product stability, and customer outcomes-Own high-severity global escalations, coordinating engineering, product, and leadership teams to restore service and prevent recurrence across Fortune 500 and federal environments-Built and manage escalation frameworks that reduce time-to-resolution, improve signal-to-noise, and increase predictability across complex technical workflows-Drive root-cause analysis and systemic corrective actions, translating technical failures into clear operational fixes adopted across engineering and support- Mentor senior engineers and team leads on crisis management, communication clarity, and leadership under pressure- Partner with executive leadership to align escalation response with product strategy, customer expectations, and enterprise risk priorities.

Education

• University of Maryland Global Campus

  Bachelor of Science - BS, Cybersecurity

  2014 — 2016

• J. Jeffrey and Ann Marie Fox Graduate School at Penn State

  Master's of Professional Studies, Information Science/Studies

  2018 — 2020