Jake Bermudez
Customer Success Professional
- Role
- Senior Client Optimization Specialist at Indeed
- Location
- Scottsdale, AZ, US
- LinkedIn followers
- 500 followers
About Jake Bermudez
Motivated and results-oriented Client Success professional who holds a proven track record of providing exceptional support while exceeding metrics. I thrive on helping customers achieve their desired results, leading to high client satisfaction, their confidence in and loyalty to the company, and increased revenue. CS Stats: Chat/Email CSAT 5.00; Phone 4.9; Overall CSAT to goal 105.48%Equipped with a Bachelor\'s degree in Sports and Society with a Marketing minor from the University of Arizona, this foundation supports my results-driven approach to client development. That, along with my strong collaboration and empathy skills make me exceptional in every aspect of working with clients.
Experience
Senior Client Optimization Specialist
Jul 2023 — Present · Scottsdale, AZ, US
Promoted to senior role as a result of consistently exceeding metrics and expectation requirements each quarter- Guided and trained new hires through shadow sessions and 1:1s- Managed higher level, more complex customer requests
Education
University of Arizona
Bachelor's degree, Sports and Society w/ Marketing Minor
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