Jaclyn Anne G.
Optimizing operations, enhancing customer experiences, and driving AI-powered innovation through quality, training, and smart automation.
- Role
- Director of Dataops and Billing at Reveel
- Location
- Santa Clarita, CA, US
- LinkedIn followers
- 500 followers
About Jaclyn Anne G.
Driving Scalable Customer Support, Billing Precision, and Smart Operations with AI & AutomationI specialize in building efficient, scalable operations at the intersection of customer experience, billing integrity, and AI-powered process improvement.With deep roots in technical support, quality and training, and operations management, I help businesses streamline their workflows, enhance service quality, and unlock new levels of efficiency. From optimizing accounts receivable to leading customer support teams, my goal is always the same: freeing organizations from manual chaos so they can focus on growth.I bring a strategic yet hands-on approach, leveraging automation, data insights, and smart systems to- Reduce operational bottlenecks- Improve support KPIs (response time, CSAT, FCR)- Accelerate cash flow through clean, transparent billing- Empower cross-functional teams to scale sustainablyWhether you’re facing support challenges, messy billing cycles, or outdated operational processes, I’m passionate about helping teams build systems that work as hard as they do.Let’s connect and explore how we can turn your operational headaches into engines of growth.
Experience
Director of Dataops and Billing
Sep 2024 — Present · Irvine, CA, US
As Director of DataOps and Billing, I streamline data operations and billing processes to drive efficiency and accuracy. I lead the data entry team, optimize workflows, and implement scalable solutions that support growth and enhance revenue operations. My focus is on delivering seamless data managing and billing experiences through innovation and data-driven strategies.
Education
University of the Philippines
BS Computer Science
2003
Skills
- Pre-Sales
- Solution Selling
- Management
- Process Improvement
- Executive Administrative Assistance
- Training
- Bpo
- Call Centers
- Bookings
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