Jakala W.

About Jakala W.

I am an operations-focused professional with expertise in client success, process optimization, and cross-functional collaboration. My career has centered on improving workflows, building scalable systems, and ensuring seamless execution in regulated, high-volume industries.I’ve led initiatives that streamlined digital incentive operations, introduced automation and SOPs to reduce manual effort, and built training resources that empowered teams to work more efficiently. By collaborating with product, data, and client partners, I’ve driven enhancements such as workflow automation tools and platform improvements that cut down errors, reduced turnaround times, and improved the overall client experience.With a B.A. in Anthropology from Wake Forest University, I bring a unique perspective to problem-solving—analyzing systems, understanding human behavior, and bridging communication across diverse stakeholders.(And no, I don’t dig bones, but I do dig into complex problems to find smart, scalable solutions.)Colleagues and leaders recognize me for my growth mindset, problem-solving ability, and customer-first approach. Whether stepping in to manage urgent, high-priority client requests, designing new processes that eliminate inefficiencies, or mentoring teammates through transitions, I thrive in environments that demand adaptability and forward-thinking solutions.Passionate about bridging strategy and execution, I’m motivated by opportunities to create order from complexity, strengthen client partnerships, and design systems that scale for long-term success.

Experience

1. Senior Account Executive

   Inmar Intelligence

   Apr 2024 — Present

   Responsible for managing Inmar Adult Beverage Retail Incentive Operations, handling 5MM plus ACV as lead operations personnelBuilt Operational Processes enabling business to scale 60% over 2 yearsPartnered with engineers to streamline campaign workflows by recommending system enhancements, improving both operational productivity and supplier user experience.Initiated and implemented a centralized support inbox, ensuring supplier requests are captured, visible to the full operations team, and resolved efficiently.Drove retail client collaboration by establishing a quality assurance process in collaboration with Kroger to ensure all campaigns meet retailer guidelines and timelines, supporting the growth of 5 incremental opportunities for deal type expansionFacilitated recurring strategy meetings with key stakeholders in sales and client success, driving clear communication and ensuring all campaign launch deadlines were met.Authored process documentation and training resources to support operational efficiency and scalability.

Education

• Wake Forest University

  Bachelor of Arts (B.A.), Cultural Anthropology

  2014 — 2019

• Wake Forest University School of Business

  Summer Management Program

  2019 — 2019

• West Lincoln High School

  High School Diploma

  2010 — 2014