Joshua K.
Principal Analyst | AI Solutions Engineer | Data Product Consultant
- Role
- Business Data Consultant at Jack Henry
- Location
- Hampton, VA, US
- LinkedIn followers
- 500 followers
About Joshua K.
As a Principal Analyst who thrives on the full solution lifecycle—from building the initial data infrastructure to leading the final implementation. I am at my best when I am architecting the data foundations that uncover hidden business opportunities and bridge the gap between complex technical requirements and real-world results. Using BigQuery, SQL, and Python, I specialize in turning fragmented data into scalable, automated pipelines that eliminate operational friction. Whether I am identifying process gaps that lead to in annual savings or leveraging my USAF risk management background to ensure every technical solution is compliant with heightened standards, my focus is always on creating resilient, data-driven systems. I enjoy acting as the strategic bridge between stakeholders and technical teams, ensuring that complex initiatives in payment processing, fraud mitigation, and digital operations are not just analyzed, but successfully deployed to drive measurable growth.
Experience
Business Data Consultant
Dec 2023 — Present · US
In my current role as a Business Process Consultant I provide strategic guidance on department processes for 4 call centers, leveraging data analytics, process automation, and cloud-based solutions to drive operational excellence and ensure compliance. I am deeply involved in identifying business challenges and opportunities, designing innovative solutions, and implementing impactful process improvements that enhance efficiency and effectiveness across the organization which include 4 fully operational call centers.Key Contributions:Data-Driven Process Optimization: Consulted on and re-engineered department workflows using advanced analytics and automation tools to address inefficiencies and align with organizational goals.Process Transformation: Planned and executed process improvements and system changes, including robotic process automation (RPA) initiatives, to support business systems and activities.Proactive Problem Solving: Collected and analyzed data to proactively identify root causes of operational issues, delivering actionable insights and driving solutions.Technology Leadership: Designed and implemented robust ETL processes through API calls, Power Query, and digital data gateways, ensuring seamless data integration and accuracy.Technical Expertise:Digital & Business Process Transformation: Power Apps, CelonisRobotic Processing: Power AutomateData Visualization: Power BIETL Processes: API integrations, Data Gateway Clusters, Power QueryProgramming Languages: Python, DAX, MAdditional Tools: Advanced Excel, SharePoint, Microsoft Teams
Education
Western Governors University
Master of Science, Data Analytics
American Public University
Bachelor's degree , Philosophy, concentration in ethics
Community College of the Air Force
Associate of Arts and Sciences (A.A.S.), Aeronautics/Aviation/Aerospace Science and Technology, General
Colorado State University Global
Bachelor of Science - BS, Organizational Leadership
Community College of the Air Force
Associate of Arts and Sciences - AAS, Occupational Safety
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