Jajvalya Tyagi
Head of Operations / General Manager / City Head / Operations Manager / Business Development Manager
- Role
- Deputy Head of Operations North at SaffronStays
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Jajvalya Tyagi
Experienced Hospitality Professional with expertise in Hotel Operations and Strategy building.Worked as Resort Manager managing a 100 Acers property and delivering 27% profits from the pre-opening stage.And worked as an Operations Manager managing a city to establish brand presence and superior quality hospitality and bringing the NPS to 89 from 64
Experience
Deputy Head of Operations North
Aug 2025 — Present · Delhi, IN
Role OverviewSpearheading end-to-end operations for India’s leading micro-hospitality brand, overseeing a premium portfolio of 200+ luxury villas and heritage estates. Accountable for delivering consistent, gold-standard guest experiences while managing complex owner relationships and cross-functional teams across multiple geographies.Key Responsibilities & AchievementsPortfolio Management & Scale: Directed operations across a geographically dispersed network, ensuring brand consistency and service excellence in remote \"micro-markets.\"NPS & Guest Experience: Championed the guest satisfaction framework, achieving a consistent increase in Net Promoter Scores (NPS) through rigorous SOP audits and service recovery protocols.Stakeholder Relations: Acted as the primary liaison for HNI/UHNI property owners, ensuring asset preservation, financial transparency, and long-term partnership retention.Team Leadership: Built and mentored a multi-tier operations team (Regional Managers and Property Supervisors), fostering a culture of ownership and luxury hospitality standards.Process Engineering: Conceptualised and implemented standardised SOPs for housekeeping, F&B, and maintenance, specifically designed for the unique challenges of private vacation homes.Operational Efficiency: Optimised the central procurement supply chain and vendor management, reducing operational overheads while maintaining premium quality.Cross-Functional Collaboration: Partnered with Tech, Marketing, and Sales teams to integrate guest feedback into product development and drive revenue growth through operational excellence.
Education
Galgotias University
Batchelor of Science (Hotel Management), Hotel/Motel Administration/Management
2012 — 2015
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