Jaivin James
Technical Support Engineer @Instacart
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WORK HISTORY
Technical Support Engineer @Instacart
Toronto, ON, CA
EDUCATION
Little Flower Public School, Muringoor, Kerala
Higher Secondary, Computer Science with Mathematics
Centennial College
Post-secondary Advanced Diploma Program, Software Engineering Technology - Artificial Intelligence
Centre for Development of Advanced Computing (C-DAC)
Post Graduate Diploma, Embedded Systems and Design
Sahrdaya College of Engineering & Technology
Bachelor of Technology - BTech, Electronics and Communications Engineering
ABOUT JAIVIN JAMES
Technology is best, when it brings people together!\"With nearly 5 years in the software industry, specializing in technical support, AI, cognitive services, and cloud technologies.Support Engineer - Microsoft Azure AI:→ Strengthened my ability to translate complex solutions into business value through direct client interactions.→ Resolved critical issues for Fortune 500 clients in Azure AI, OpenAI, and Cognitive Services. → Managed high-impact service outages, network configurations, and performance bottlenecks with a customer-first approach.Software Project Engineer - Wipro:→ 3+ years working on computer vision applications using Python & C++, contributing to the full SDLC—from sprint planning to deployment.I\'m now exploring opportunities in cloud, AI, cognitive services, and production/technical support, where I can combine my technical expertise, problem-solving skills, and customer-driven mindset to create impact.
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