Jaitali Dedhia
University Partnerships | upGrad
- Role
- Associate Vice President - Partnerships at upGrad
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Jaitali Dedhia
Customer Experience Leader with a strong track record in enhancing customer journeys and outcomes across EMEA, APAC, and North America. Skilled in driving key metrics like NPS, CSAT, and engagement through strategic product design, policy development, and process optimization. Experience in taking a data-driven approach to shape customer experience strategy, managing cost centers to achieve EBITDA goals, building strong stakeholder relationships, and leading high-performance teams.
Experience
Associate Vice President - Partnerships
Jun 2025 — Present · Chicago, IL, US
Partner with Universities and help them scale their professional & graduate programs through innovation in learning & recruitment.
Education
JAI HIND COLLEGE, MUMBAI
BMM, Journalism
2008 — 2011
Skills
- Team Management
- Press Releases
- Market Research
- Online Advertising
- Integrated Marketing
- Marketing Communications
- Management
- Customer Relationship Management (Crm)
- Online Marketing
- Content Development
- Public Relations
- Media Relations
- Marketing
- Brand Awareness
- Email Marketing
- Brand Management
- Marketing Management
- Marketing Strategy
- Social Media Marketing
- Crm
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