Jaison Justus

About Jaison Justus

Experienced Strategy and Business leader with a strong track record of building and leading great teams as well as driving great business results. Core competencies:• Business strategy, planning, and execution• Driving and accelerating growth • P&L management• Business development and partnerships • Product development and management (owned and national brands)• Contact Center and Retail operations management • Team leadership• Diversity and Inclusion• Marketing, Communications and Knowledge management • Talent lifecycle management (recruiting, generalist, training, surveys and assessment)• Customer experience and loyalty • Business tech and innovation (UI, mobile device, CRM, content mgmt, communications)• Portfolio and project management • Influencing change (inclusive of OCM disciplines) • Serving others and bettering our communities-UnitedHealthcare: Product and Talent Strategy (Development and Management)-Target: PMO to CEOs office | Strategy, Innovation, and Operations Leader | Retail Expert -Community: Board of Directors, Sabathani Community Center -Personal: Business Owner and Photography Enthusiast:

Experience

1. Head of Ex

   UnitedHealth Group

   Feb 2023 — Present · FL, US

   Reduced frontline attrition by 13%, reduced cost of hiring by 70%, and influenced new VOE strategies through data-backed prioritization, aligned accountability, and precise action on points of abrasion - Built EX capability for UHG with enablers in Employee Listening, Data and Insights, Human Centered Design, Strategy to Action, and Project and Change Management - Lead a team of EX practitioners to drive transactional (e.g. Onboarding) and role specific (e.g. frontline Advocates and Agents) EX improvement work - Work closely with HR, CX, IT, MarComms, Business, and Operational Support Leaders to orchestrate improvements to areas of human, physical, and digital friction points- Lead design sessions with cross discipline leaders and employees to co-create solutions - Impacts of work include reduced Turnover, Improved Engagement, and CX- Steering Committee member for the EXchange (an external EX organization for EX community of practitioners)

Education

• University of Minnesota (Carlson School of Business and CLA)

  Bachelor's, Global Studies, Management, Spanish

  1999 — 2003

Skills

• Recruiting
• Onboarding
• Performance Management
• Talent Management
• Employee Relations
• Talent Acquisition
• Leadership
• Strategy
• Training
• Vendor Management
• Cross-Functional Team Leadership
• Sourcing
• Management
• Human Resources
• Coaching
• Retail
• Personnel Management
• Strategic Planning
• Succession Planning
• Problem Solving
• Consulting