Jaison Joseph

About Jaison Joseph

Cisco Certified Internetworking Expert - CCIE( Routing and Switching, Security), CCDA- Product Management Course from Haas School of Business, University of California BerkeleySpecialties- Partner Enablement- Critical Customer Escalation- New Product Introduction- Beta Support- Identify Serviceability challenges around products and solutions through various avenues and come up with solutions to address the same- Cisco Certified Internetworking Expert (CCIE)- Security- Cisco Certified Internetworking Expert (CCIE)-Routing and Switching

Experience

1. Principal Network Engineer Support Leader

   Arista Networks

   Oct 2016 — Present

   Manager Critical customer escalation- Define, manage, and execute problem resolution plans and drives solutions/fixes through engineering and QA- Work with partners to help them provide the best support experience to Enterprise and ISP customers- Develop and review technical documentation for training, technical marketing collateral, troubleshooting guides, etc- Manage day-to-day operations of the team

Education

• Manipal Institute of Technology

  BE, Electronics and Communications

  1989 — 1993

• St Stephen's College, Uzhavoor

  Mathematics and Statistics

Skills

• Internet Protocol (Ip)
• Product Management
• Ccnp
• Multiprotocol Label Switching (Mpls)
• Ip
• Ipv6
• Cisco Certified Internetwork Expert (Ccie)
• Ccie
• Mpls Vpn
• Data Center
• Ccda
• Cisco Technologies
• Ethernet
• Routing Protocols
• Ipsec
• Cisco Certified
• Network Architecture
• Cisco Systems Products
• Security
• Cisco Ios
• Bgp
• Networking
• Routing
• Border Gateway Protocol (Bgp)
• Ip Networking
• Cisco
• Vpn
• Mpls
• Asa
• Virtual Private Network (Vpn)