Jaison James
Product Analyst at Press Ganey
- Role
- Product Analyst at Press Ganey
- Location
- Thrissur, KL, IN
- LinkedIn followers
- 500 followers
About Jaison James
MBA Graduate from Berchmans Institute of Management Studies (BIMS).Experience working as a Risk Investigator, Cashier & Business Development Executive.
Experience
Product Analyst
Jan 2024 — Present · Trivandrum, IN
Implemented and supported processes in Implementation, Request handling of the clients.Ensuring quick and effective resolution while prioritizing client satisfaction and SLA adherence. Troubleshooted and resolved application-related incidents through Root Cause Analysis. Utilized CRM tools such as Salesforce, Jira, Excel for efficient workflow management.
Education
University of Calicut
Bachelor of Commerce - BCom, Finance, General
2015 — 2018
Central Board of Secondary Education
plus two, Business/Commerce, General
2014 — 2015
MGUniversity
Master of Business Administration - MBA, Marketing/Finance
2020 — 2022
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