Jaishankar Muthu
KPI Automation Consultant @ Tech Mahindra for Telecom Operations
- Role
- Kpi Lead - Bi Automation Consultant at Tech Mahindra
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jaishankar Muthu
I am a Power BI Developer passionate about enabling informed business decisions through…
Experience
Kpi Lead - Bi Automation Consultant
Oct 2021 — Present · Bengaluru, IN
Being part of Digital transformation TEFG RAITT program for Telefonica Germany O2 Network• Responsible for building RAITT E2E Business KPIs for both legacy and digital transformation program for B2B & Mass Market areas such as B2C, and B2P business areas for Prepaid, Postpaid & Fixed Net DSL products of TEFG.• Involved in BE Process Mining and Business Excellence Process for providing better proposals by highlighting the Bottlenecks / Challenges using a historical data-driven analysis approach.• Providing recommendations by studying system event logs for various Business Value Streams like… (C2M, C2L, L2O, O2A, U2P, R2A, R2C, C2S, P2S, T2C) etc, which includes KPI AUTOMATION development on Customer Complaints,% of Query Resolution with SLA, Pre-Sales, Marketing Campaigns insights, Orders to Activations % of successful O2A, Billing volume, Usage to Payments, Terminations,% Customer Retention etc, via BUY / LEAVE / IN-LIFE / PRODUCT Tribes of all Customer Life cycle journeys right from activation till termination
Education
Thanthai Periyar E.V.R. Govt Polytechnic College, Vellore - 632002.
DEEE
2005 — 2008
J.R.N. Vidayapeeth University
Bachelor’s Degree
Skills
- Gsm-2g
- Sql
- Huawei M2000
- Ericsson Oss
- Gsm
- 3g
- Ms-Excel & Access -- Vba Macros
- Nsn
- Zte Netnumen
- Gprs
- Microsoft Excel
- 2g
- Visual Basic .net (Vb.net)
- Visual Basic for Applications (Vba)
- Nokia Netact
- Umts-3g
- Cdma-Hsd
- Lte-4g
- Vba
- Npm
- Npo
- Bo Web Intelligence
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