Jairo Iqbal Gil

About Jairo Iqbal Gil

I’m a Computer Science graduate from Hunter College and currently working as a Help Desk Analyst at Cantor Fitzgerald. Right now, I’m focused on growing a career beyond support and moving into network, systems, or cloud engineering.I’ve been learning building out my own home lab to get more hands on experience with Azure and Active Directory. I’m also working toward certifications like the AZ-900 and Network+ to build a stronger foundation.I enjoy solving technical problems, helping people, and learning how the bigger infrastructure pieces work together. My goal is to break into a more technical engineering role where I can contribute to real projects and keep leveling up my skills and growing.Always open to connecting and learning from others in the field, let’s connect!

Experience

1. Global Helpdesk Analyst

   Cantor Fitzgerald

   Jun 2025 — Present · New York, NY, US

   Served as the first point of contact for IT support via phone, Microsoft Teams, and email, providing Tier 1 resolution for end-user issues • Record, track, and manage tickets using a Helpdesk ticketing tool, ensuring accurate documentation and timely follow-up • Perform basic remote access troubleshooting and guide users through technical problem-solving steps • Manage MFA setups and access control for Office 365 and Oracle applications • Administer Active Directory accounts (unlocking, enabling/disabling, modifying group permissions) • Collaborate with teams to escalate unresolved issues while maintaining clear communication with end-users • Maintain a high standard of customer service in a fast-paced, hybrid corporate environment • Utilize strong organizational, time management, and communication skills to prioritize tasks and meet daily ticket resolution targets

Education

• Hunter College

  Bachelor of Arts - BA