Jair Maldonado
IT Support Specialist focused on cybersecurity and collaboration skills.
- Role
- Information Technology Support Specialist at UT MD Anderson
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jair Maldonado
Currently serving as an Information Technology Support Specialist at MD Anderson Cancer Center, contributing to IT operations through managing VMware Horizon environments, expanding IGEL thin client deployments, and streamlining endpoint conversions. Actively supports secure and efficient IT infrastructure by addressing ServiceNow tickets and addressing technical issues with high resolution rates. Pursuing a Bachelor of Science in Management Information Systems at Houston Christian University, with a focus on cybersecurity. Balances academic excellence with leadership responsibilities as President of the university\'s cybersecurity organization, mentoring peers, organizing workshops, and leading cybersecurity competitions. Certified in CompTIA Security+ and Cisco Networking, with a commitment to fostering technical growth and operational efficiency.
Experience
Information Technology Support Specialist
Feb 2025 — Present · US
Promoted to Temp. Team Lead, supervising 2 contractors and expanding IGEL thin client rollouts from 30 to 200+ devices daily, accelerating endpoint conversions.• Provisioned, maintained, and monitored virtual desktops and applications via VMware Horizon, ensuring secure access and high availability for clinical and business users.• Resolved 90%+ of assigned ServiceNow tickets, providing phone-based and remote troubleshooting for Outlook, Zoom, Excel, and clinical applications.• Assisted with IT asset inventory and warehouse tasks, including provisioning and tracking hardware for end users using Excel.
Education
Energy Institute High School
High School Diploma
Houston Christian University
Bachelor of Science - BS, Management Information Systems, General
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