Jai R
Customer Support Specialist at Magzter | Technical Troubleshooting | IT Support | Security Fundamentals | Customer Success | Passionate about SaaS & Product Success |
- Role
- Customer Service Specialist at Magzter
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Jai R
I am a Customer Support Professional with 2.5+ years of experience in delivering seamless…
Experience
Customer Service Specialist
Feb 2024 — Present · Chennai, IN
Improved first-contact resolution rates from 65% to 80% by creating a comprehensive knowledge base for common technical and account-related issues; provided support via email, chat, and phone- Developed and implemented automation workflows in Microsoft Power Automate, reducing manual follow-ups and improving team efficiency- Spearheaded a technical review process, analyzing recurring customer issues and implementing preventative measures, resulting in a 20% reduction in repeat incidents and improved customer satisfaction- Leveraged Freshdesk CRM reporting to monitor team performance, identify skill gaps, and develop targeted training programs, improving overall team efficiency by 30%.
Education
Apollo Engineering College
Bachelor of Engineering - BE, Aerospace, Aeronautical and Astronautical Engineering
2016 — 2020
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