Vivek Jain

About Vivek Jain

Senior digital / AI transformation, customer success and services, and program management leader having more than two decades of rich experience working with world’s leading organizations across industries - as customers and partners.Trusted advisor to IT and business leaders guiding them on their transformation journeys and accelerating business value through adoption of innovative PaaS, IaaS, SaaS, and AI / ML solutions; having built, and implemented best-in-class enterprise software platforms and solutions, on premises and on public cloud. I believe in collaborating across organizational and geographical boundaries to create true value and lasting impact and I am passionate about making future-focused organizations successful by using the right blend of strategy and technology.Areas of ExpertisePublic Cloud | Digital Platforms and Solutions | Customer Strategy and Success | Consulting and Services Delivery | Strategic Programs / Account Management | Value selling & GTM Strategy | CXO Advisory | Product Engineering and Global Operations | Partnerships Ecosystem

Experience

1. Consulting Account Leader - India, Google Cloud

   Google

   Jan 2020 — Present · Bengaluru, IN

   Helping strategic Digital Native and Enterprise customers with their digital / AI transformation journeys by bringing the best of Google Cloud products, AI stack, and services - Customer Success, Professional Services, Technical Account Management, Product Support, and Learning – to accelerate their business outcomes. Responsible for driving Google Cloud adoption, account management and growth, success strategy, services sales, and delivery - while focusing on achieving exceptional customer experience

Education

• Institute of Management Technology, Ghaziabad

  Masters in Computer Applications (PG Diploma)

  1997 — 2000

• London Business School

  Sloan Masters in Leadership and Strategy

  2017 — 2018

• Delhi University

  Bachelor of Arts

  1994 — 1997

• Institute of Hotel Management Delhi

  Diploma in Hotel Management and Catering Technology

  1994 — 1997

Skills

• Software as a Service (Saas)
• Customer Success
• Global Alliances
• Strategy
• Operational Excellence and Quality
• Integration
• Digital Transformation
• Agile Methodologies
• Software Development Life Cycle (Sdlc)
• Management
• Program Management
• Offshore Product Engineering Operations
• Software Project Management
• Crm
• Customer Relationship Management (Crm)
• Project Management
• Requirements Analysis
• Business Strategy
• Enterprise Software
• Customer Advocacy
• Multi-Channel Customer Experience Enterprise Products
• Sdlc
• Business Process Management
• Cross-Functional Team Leadership
• Software Development
• Scrum