Pragya Jain

Director of Talent and Engagement @N. K. Jain & Co. Estd. 1962

Gurugram, IN

As the Head of HR Customer Relations for a real estate company, I am responsible for ensuring that our human resources practices directly enhance the customer experience. I develop and implement HR strategies that boost employee engagement and performance, thereby improving client satisfaction. I manage recruitment to ensure we hire individuals with strong interpersonal skills and a client-centric mindset. Additionally, I oversee employee relations and performance management, addressing any issues that might impact service quality. By collaborating closely with sales and customer service teams, I gather client feedback and use it to refine our HR practices, ensuring our team is always equipped to meet and exceed customer expectations. My role also involves ensuring compliance with labor laws and fostering a positive work environment that promotes both professional growth and outstanding customer relations.

Indiana University Bloomington

International Relations and Affairs

The Mother's International School

Graduated, High School