Manish Jain

About Manish Jain

I’m a growth-driven marketing and strategy leader with over 20 years of experience in shaping customer experiences, building scalable BPO models, and transforming global service delivery operations. At the heart of my work is a passion for solving complex business challenges through a mix of data, creativity, and technology.My journey has taken me through leadership roles across business development, marketing, corporate communications, and CX strategy—helping organizations evolve from transactional service providers to customer-centric growth partners. Over the last decade, I’ve focused extensively on the Healthcare Payer, Provider, and Life Insurance verticals, building high-performance BPO practices and designing solutions that drive measurable outcomes.Whether it\'s designing GTM strategies for new service lines, leading enterprise transitions, or applying digital tools to streamline operations, I thrive at the intersection of business transformation and customer experience. My leadership has consistently translated into revenue growth, brand visibility, and stronger client relationships.Key Highlights- Built and led large-scale Healthcare and Insurance BPO practices from the ground up- Championed enterprise-wide digital transformation and workflow automation initiatives- Delivered thought leadership across branding, marketing communications, and analyst relations- Spearheaded solutioning and pre-sales support for complex global deals- Energized and mentored cross-functional teams to manage hyper-growth and new practice incubationI’m deeply invested in accelerating Fusion CX’s growth story—blending AI-powered tools, customer-centric strategy, and purpose-led marketing to elevate how businesses engage with their customers.

Experience

1. Chief Marketing Officer

   Fusion CX

   Jan 2024 — Present · Chennai, IN

   Working with the leadership team to strengthen the CX brand of the company and gain market share across industry verticals.

Education

• Institute of Management Technology, Ghaziabad

  MBA, Finance and Technology

  1999 — 2001

• Shivaji University, Kolhapur

  B.Tech, Textile Technology

  1992 — 1996

Skills

• Analytics
• Business Strategy
• IT Service Management
• Change Management
• Corporate Communications
• Kpo and Analytics
• Insurance Bpo
• Organizational Leadership
• Transition Planning
• Program Management
• Kpo
• Recruiting
• Management
• Project Management
• Healthcare Bpo
• IT Services
• Business Analysis
• Corporate Development
• Organizational Change
• Corporate Communication
• Analyst Relations
• Bpo
• Entrepreneurship
• Strategy
• Vendor Management
• Business Solutions
• Pricing
• People Management
• Insurance
• Business Planning
• Leadership
• Business Development
• New Business Development
• Business Process Improvement
• Cross-Functional Team Leadership
• Thought Leadership
• Executive Leadership
• Strategic Planning
• Social Media
• Solution Architecture