Kapil Jain
- Role
- Customer Support Advisor- CMO at RBC
- Location
- Surat, IN
- LinkedIn followers
- 500 followers
About Kapil Jain
Experienced professional with a diverse background spanning customer engagement…
Experience
Customer Support Advisor- CMO
Oct 2023 — Present
Assisted clients with Corporate banking, Navigational and Technical Support, Client Support, Cash Management Operations, RBC Express, SCM, ACH payments, Wire payments, Call handling, Bill Payments, Account Transfers. Providing solution for 1st level telephone support relating to technical issues, navigational issues and problem resolution to clients using all RBC Cash Management application. Providing support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations. Escalating complex and/or unresolved issues to the appropriate next level of escalations Documented all activities to ensure that the client’s history is accurate for the purposes of escalations and trending. Participating in creating/maintaining a positive team environment where team members give each other support, promote good morale, and co-operation. Meticulously documenting activities for accurate client histories.
Education
Humber College
Postgraduate Degree
2021 — 2021
Veer Narmad South Gujarat University, Surat
Bachelor of Business Administration - BBA
2016 — 2018
Centennial College
Postgraduate Degree
2022 — 2022
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