Jainil Shah
Technical Support Representative @Walmart
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WORK HISTORY
Technical Support Representative @Walmart
Kitchener, ON, CA
Provided expert technical support for network, Internet, cable, digital phone, and computer issues.• Diagnosed and resolved technical problems, documenting solutions for future reference.• Educated customers on product benefits, resulting in increased customer satisfaction and sales.• Promoted and sold client products and services to enhance customer experiences.
EDUCATION
Gujarat Technological University (GTU)
Bachelors of Computer Engineering
Conestoga College
Cloud Data Management
ABOUT JAINIL SHAH
I’m an IT Support Specialist with a strong foundation in help desk, systems administration, and cloud technologies. With hands-on experience across Microsoft 365, Azure, AWS, and Windows/macOS environments, I help organizations keep their systems reliable, secure, and user-friendly. My ability to bridge technical expertise with people-first problem-solving sets me apart. From resolving complex technical issues to guiding end-users with patience and clarity, I bring the technical skills and customer service mindset to keep teams productive. Key Highlights: Delivered Tier 1–2 support in fast-paced environments (network, hardware/software, and cloud). Optimized Microsoft 365 access speeds by 45% and automated tasks to reduce IT workload by 40%. Experienced with ITSM tools (ServiceNow, Jira) and monitoring solutions (Nagios). Strong communicator who thrives in both technical troubleshooting and end-user support. I’m seeking opportunities to contribute as an IT Support Specialist / Help Desk Technician / Junior System Administrator, where I can apply my skills to keep technology running smoothly and people working efficiently.
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