Jaimin Dhanak
Datacenter Technician @Microsoft
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WORK HISTORY
Datacenter Technician @Microsoft
Key Responsibilities- Prepare, install, troubleshoot, and decommission IT datacentre equipment, including servers, storage, and network infrastructure- Perform diagnostics and resolve technical issues to minimise business disruption- Ensure compliance with safety, security, and data management policies; complete required training and participate in daily safety briefings- Execute assigned tickets efficiently, meeting Key Performance Indicators (KPIs) and operational standards- Collaborate with team members, share knowledge, and contribute to a positive team environment- Escalate incidents promptly and follow standard procedures for operational assurance- Contribute to lead projects/deployments Additional Contributions- Support process improvements and provide feedback on operational changes- Maintain accountability for service quality and client impact during task execution- Participate in career development initiatives, including mentoring, technical training, and leadership activities.
EDUCATION
St Crispins School
GCSE
Reading College
Bachelor of Technology - BTech, Information Communications Technology
University of Reading
Bsc Computer Science, Computer Science
ABOUT JAIMIN DHANAK
As a Data Centre Technician at Microsoft, I bring 4 years of experience in ensuring smooth data centre operations. With excellent client and project management skills, I excel in troubleshooting, system monitoring, and optimising performance. Skilled in Customer Service, Computer Science, Microsoft Office, Teamwork, and Leadership, I hold a Second Class Honours BSc in Computer Science from the University of Reading.
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