Jaimie Wong
IT Support Analyst @Kaiser Permanente
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WORK HISTORY
IT Support Analyst @Kaiser Permanente
Part of TPMG CS to support medical group over 200 members-Use Fresh Ticket and ServiceNow as a ticketing systems to support 250 members: directors, business consultant, analytics consultant, and credentialing-Troubleshoot and support over 100 applications from SAS, Teradata, SQL, Tableau, etc-Set up ODBC connection for SAS and Teradata servers -Close 10 tickets daily to assist diverse users on their devices; desktop, laptop, IPhone, and printers -Create training session and brownbag to familiarize the department on new software; Office 354 and Box.
EDUCATION
City College of San Francisco
Zoology/Animal Biology
Foothill College
Computer Science
SKILLS
ABOUT JAIMIE WONG
My mission is to provide comprehensive technology support; maintain an efficient, effective computer operations environment; collaborate in long-range planning, implementation, and maintenance of information technology to deliver high quality and timely services to any company I work for.Currently working on getting my A+ Certification.I\'m very passionate about the things I do, including animal welfare, expanding my skills in technology, and learning to be a better activist. In my free time, I like to explore different cultures, dancing, and gaining new knowledge in other interest areas.
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