Jaime Soltys

About Jaime Soltys

Dedicated and results-oriented Technology Professional with a strong focus on people-centric leadership and extensive experience in driving organizational growth through scalable business systems and SaaS portfolio enhancement. Proficient in managing multiple, simultaneous technical projects to deliver within set schedules and budgets. Expert in leading service teams, optimizing IT systems, infrastructure, and resources to enhance technology ecosystems\' efficiency.

Experience

1. Information Technology Product Manager

   Coinbase

   Sep 2024 — Present · San Francisco, CA, US

   IT Product Manager — Glean AI PlatformOwn the enterprise Glean AI platform, driving strategy, adoption, and optimization across the organization. Partner with IT, engineering, and business stakeholders to define the product roadmap, configure and tune the platform to meet internal knowledge discovery and productivity needs, and measure impact on employee workflows. Responsible for vendor relationship management, integration planning, access governance, and ensuring the platform delivers measurable value as a core piece of Coinbase\'s AI-enabled workplace infrastructure.

Education

• Meridian University

  Doctor of Philosophy - PhD, Psychology

• Meridian University

  Masters, Psychology

• Yale University

  BA, Anthropology; Linguistics, Psychology; Anthropology Dept

  1993 — 1997

Skills

• Salesforce.com
• Liveperson
• Jira
• Client Services
• Product Support
• Sugarcrm
• Customer Relations
• Email Marketing
• Ppc
• Financial Services
• Customer Service
• Crm
• Training
• Saas
• Customer Satisfaction
• Management
• Editing
• Analytics
• Project Management
• Account Management
• Marketing
• E-Commerce
• Cloud Computing
• Product Management
• Sales
• Online Advertising
• Consulting
• Strategic Partnerships
• Customer Relationship Management (Crm)
• Microsoft Office
• Microsoft Powerpoint
• Microsoft Excel
• Sales Presentations
• Product Demonstration
• Social Media
• Asana
• Mind Mapping