Jaimé Turner

Assistant Manager, Guest Experience @lululemon

Calgary, AB, CA

Appointed to the Southcentre Mall leadership team to lead the Guest Experience and drive overall store performance. Responsible for building and developing a high-performing team by creating a learning culture and fostering a deep sense of belonging and growth. As a senior leader on the floor, I am accountable for implementing the Store Manager’s people vision, managing the end-to-end recruitment process, and ensuring the team delivers an exceptional guest experience through technical product education and inclusive connection.• Create and foster a respectful and inclusive team environment, directly responsible for the ongoing learning, development, and performance management of the Guest Experience team.• Lead from the floor as Supervisor on Duty to maintain operational efficiency, resolve guest escalations in-the-moment, and assess the level of guest connection to close performance gaps.• Manage the store’s hiring process, including recruitment, selection, and onboarding, to build a diverse team that drives key business results.• Monitor and compare performance metrics against store goals to identify gaps in the guest experience, while managing delegated aspects of the labor budget and inventory sell-through.• Cascade the company\'s vision and directives to team members, ensuring product recovery, restock, and visual merchandising strategies align with world-class brand standards.

College Mathieu

High School

University of Saskatchewan

Psychology

SIAST

Business Administration and Management, General