Jaime F. Arroyo

About Jaime F. Arroyo

I am a Business Technology Consultant and Technology Instructor with 15+ years of experience leading digital transformation, PMO development, cloud modernization, AI adoption, IT integration during M&A, and global program execution across regulated industries including medical devices, pharmaceuticals, aerospace, and financial services.My consulting practice operates in two complementary areas:1. Enterprise Technology Consulting I help organizations modernize systems, strengthen governance, optimize portfolios, and execute complex initiatives. My expertise includes PMO setup, cloud and infrastructure modernization, DevOps enablement, software rationalization, AI‑driven process improvement, and post‑merger IT integration. I have led global teams across the U.S, India, and Germany and delivered technology solutions in highly regulated environments.2. Technology Instruction & Digital Skills Training (English/Spanish) I teach digital skills to adults, seniors, professionals, and small businesses. I provide personalized training in Microsoft Office, Google Workspace, AI tools (ChatGPT, Copilot, Gemini), internet safety, digital communication, and smartphone/tablet essentials. I also deliver corporate workshops and bilingual digital literacy programs.My approach combines strategic leadership with clear, accessible instruction—helping individuals and organizations adopt technology with confidence, efficiency, and measurable results.

Experience

1. Sr Principal, IT Business Systems Analysis & Project Management - Technology Platforms & Services

   Alcon

   Jul 2018 — Present · Lake Forest, CA, US

   Presupuestos de Programas:$5M–$12M | Equipos Globales: 20+Lideré la migración global de herramientas de I+D desde Azure DevOps Server hacia ADO/GitHub, una iniciativa valuada entre $2M–$4M, que impactó a más de 500 ingenieros y mejoró la eficiencia de colaboración en un 30%.Diseñé y desplegué un Cluster HPC en la nube (AWS) con un presupuesto aproximado de $1M, reduciendo los tiempos de simulación en un 40%.Implementé infraestructura de red DevOps para equipos globales de I+D, acelerando los flujos de trabajo de desarrollo en un 25%.Dirigí iniciativas globales de racionalización de software, logrando reducciones de costos del 15%–25% en licencias y plataformas.Apoyé la integración de TI durante una adquisición en EE.UU, alineando sistemas críticos en un plazo de 90 días.Gestioné equipos globales en EE.UU, India y Alemania, supervisando a más de 20 ingenieros, analistas y proveedores.

Education

• Novartis University

  Cloud Computing and Virtualization

  2018 — 2019

• UC Irvine

  Graduate Certificate, Network & Communications Management

  2001 — 2003

• Keller Graduate School of Management of DeVry University

  Master of Business Administration (M.B.A.), Specialization in Project Management

  2012 — 2013

• Cloud School - Arcitura

  Cloud Certified Technology Professional, Cloud Technologies

  2014 — 2015

• Novartis University

  ICE Bronze & Silver Certified, ICE Project Management Methodology.

  2014 — 2016

• Colegio Claretiano

  HS Diploma, General

• UC Berkeley School of Information

  Artificial Intelligence: Business Strategies and Applications Program

• Novartis University

  Digital Transformation

  2018 — 2018

• Keller Graduate School of Management of DeVry University

  Master Information Systems Management, Specialization in Health Information Systems Management

  2010 — 2012

• Universidad Ricardo Palma

  Electronic Engineering - Equivalent USA per IERF #R10-04869/TA / Computer Science Engineering

• AAPM ® American Academy of Project Management ®

  MPM ® Master Project Manager - International Charter and Certification

  2015 — 2016

• Saddleback College

  Vocational Certification, Microcomputer Specialist Certfified

  1999 — 2001

Skills

• Telecommunications
• Pmo
• Pmp
• Business Intelligence Projects
• IT Management
• Team Leadership
• Erp
• Team Building
• Management
• Program Management
• Budgets
• Global IT Operations Management
• Disaster Recovery
• Business Process
• Enterprise Content Management
• Vpn
• Healthcare Information Technology
• IT Governance
• Process Improvement
• Cloud Computing
• Business Analysis
• Network Administration
• Project Management
• Business Management
• Systems Analysis
• Solution Design
• Business Continuity
• Vendor Management
• Outsourcing
• Network Hardware
• Cloud Computing Solutions
• CMO
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Project Portfolio Management
• Enterprise Software
• Enterprise Architecture
• IT Service Management
• Budget
• IT Strategy