Jaimee Glass

About Jaimee Glass

Creativity is much more than just a skill you list on your resume; I believe it\'s a way of life. I\'ve brought my creative thinking and problem solving abilities to every job I\'ve had and every project I\'ve worked on. Now, I\'d like to bring that energy and passion together in the perfect career!As a recent DeVry graduate and an experienced BPO manager, I intend to utilize my knowledge of Adobe CS6 applications and experience with HTML5, CSS3, JavaScript, PHP, and ActionScript3 to obtain a position in a digital media field. Expertise in SQL Plus/Relational DB Structures allows me for a broad range of skills in both digital media and data analytics. My ideal career field will allow for creativity and the ability to assist others while gaining the knowledge and experience to excel in the workforce.

Experience

1. Manager, Enterprise Analytics

   Comcast

   Aug 2025 — Present

Education

• DeVry University

  Bachelor’s Degree, Multimedia Design and Development

  2012 — 2016

• Center for Career and Technical Education

  Certificate of Completion, Fashion Design, Business Marketing

  2004 — 2006

• Beall High School

  Diploma, General Studies

  2002 — 2006

Skills

• Time Management
• Bpo
• Quality Assurance
• Technical Support
• Management
• Team Building
• Data Entry
• Windows 7
• Call Center Administration
• Microsoft Office
• Sales
• Operations Management
• Call Centers
• Phone Etiquette
• Customer Satisfaction
• Training
• Javascript
• Troubleshooting
• Adobe Creative Suite
• Customer Retention
• Performance Management
• Customer Service
• Computer Hardware
• Microsoft Excel
• Teamwork
• Team Management
• Html Scripting
• Hipaa
• Windows Vista
• Customer Experience
• Networking
• Process Improvement
• Leadership
• Microsoft Word
• Team Leadership
• Telephone Skills
• Vendor Management
• Human Resources
• Lotus Notes
• Employee Relations