Jaimebeth Galinis
Sr Director of Customer Experience and Operations @BD
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WORK HISTORY
Sr Director of Customer Experience and Operations @BD
Oversee strategic direction and operational management of multi-site customer service, sales and medical documentation teams. Assess and review processes and procedures to identify growth opportunities, enhance revenue, and streamline operations. Recruit, train, and mentor staff to ensure development of technical knowledge, project management, and customer related skills. Collaborate with cross-functional teams to drive business goals and align client strategies. Supervise and generate key performance indicator (KPI) and initiative progress reports for executive management. Determine appropriate balance of outsourced and in-sourced staffing and support for all business units, considering specific business unit needs, seasonality, and SLAs for agency customers. Develop and implement training programs and methodology for customer experience representatives- Additional responsibilities include all vendor negotiations, distribution management with 11 site 3PL provider, and providing support to external field selling resources located throughout the US
EDUCATION
Florida Atlantic University
Master of Business Administration (MBA), Business Administration, Management and Operations
University of Florida
Bachelor of Arts - BA
Temple University
Master of Science - School of Pharmacy, Regulatory Affairs and Quality Assurance (RAQA)
ABOUT JAIMEBETH GALINIS
I’m a customer experience and operations leader with a passion for building high-performing teams, simplifying complexity, and driving outcomes that matter—for patients, customers, and organizations. Over my career, I’ve led large-scale initiatives, transformed workflows, and partnered across functions to deliver scalable solutions aligned to both revenue goals and customer needs.I bring strong Lean and Kaizen expertise, using continuous improvement to eliminate friction, streamline operations, and create measurable impact. Whether leading major projects, developing new processes, or guiding teams through change, I focus on operational excellence, clarity, and results.My strengths include project logistics, campaign development, and guiding teams through compliance-driven environments. I thrive on collaboration—building productive relationships with customers, staff, vendors, and senior leadership to unlock new opportunities and operational efficiencies.I’m also deeply data-informed, using consumer, operational, and industry insights to shape strategy, improve customer experience, and support smarter decision-making.At my core, I believe in purposeful work, transparent leadership, and always leaving a system better than I found it.
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