Jaime Avouzi

About Jaime Avouzi

Dedicated and experienced healthcare training specialist with a passion for developing…

Experience

1. Learning & Development Manager, Us

   Helpware

   Aug 2024 — Present · Charlotte, NC, US

   Designed, developed, and executed comprehensive training programs tailored to meet the needs of diverse teams and departments, improving overall employee performance by 25% within the first year.Conducted regular skill assessments and gap analyses to identify training needs, resulting in the launch of targeted workshops that addressed critical skill deficiencies and improved service quality metrics.Led interactive training sessions and workshops for groups of 20-100 employees, utilizing various learning modalities, including e-learning modules, simulations, and hands-on activities to cater to different learning styles.Partnered with department heads and team leaders to align training initiatives with business objectives, facilitating a culture of continuous learning and development.Developed and managed a mentorship program that paired experienced employees with new hires, fostering a supportive work environment and enhancing knowledge transfer.Ensured compliance with industry regulations and company policies by designing and implementing mandatory training programs, successfully passing all external audits related to employee training protocols.

Education

• Kaplan University

  Insurance Licensing

  2014 — 2014

• University of Missouri-Kansas City

  Master's degree

  2011 — 2013